Your Personal Information and Your Rights With Us
This policy explains how we at Imperial Wins treat the personal information that comes with a player account. It covers what we collect when you register and verify your account, the purposes we use it for, who it may be shared with, how long it stays with us and how you can raise a question about it. We have kept the wording plain so you can read it in a few minutes.
Sharing and third parties
Sharing stays tied to what an ordinary account involves.
- Payment providers: when you use Visa, Mastercard, Neteller, Skrill or a bank transfer, the provider of that method is part of the payment.
- Verification: a document check involves the identity and address documents you send us.
- External links: if a page of ours points to another website, that website has its own policy.
Changes to this policy
When we change this policy, we update the page and move the date shown at the end of it. Check the date line when you return, so you know whether the version you read earlier is still the current one.
How we protect information
Documents are usually uploaded through a secure part of your account, which keeps verification inside the account area. We treat the details you give us with care, and we want every player to feel comfortable with the way they are handled.
Your rights over your information
You have a say in what we hold about you, and the route is simple: write to our support team by e-mail.
- Ask what information sits on your account.
- Ask us to correct details that have changed. Your address is the usual one: update it as soon as you move and expect to prove the new one.
- Ask a question about how a piece of information is used.
How long we keep information
We keep account information for as long as the account needs it. Verification is a good example: your address is checked against the document on file, so that document stays useful for as long as the check does.
How we use information
We use your details to run your account and to look after it. Your name, date of birth and contact details let us set up the account and confirm who is playing. Your documents allow verification, which is essential before winnings can be withdrawn. Your payment details let us process deposits and withdrawals, and the currency you choose decides how your transactions are shown. Your messages to support let us answer you.
Information we may collect
Here is what we may collect, and the purpose each item serves.
Information | Purpose |
Full name, date of birth and gender | Setting up your registration |
E-mail address and phone number | Confirming your account with a verification code or a link, and reaching you |
Address: city, province and postal code | Verification and address checks |
Currency you choose | Showing transactions in the currency you picked at sign-up |
Proof of address, a selfie with ID and a photo ID | Verification before a withdrawal |
Payment method and transaction details | Deposits and withdrawals |
Messages to our support team | Answering your question |
Last updated: 27 October 2026